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Privacy Policy

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Privacy Policy

Introduction

As part of the use of its services, in particular the services accessible on its website, mobile site, online shop and mobile applications, SAS GUSTAVE, as data controller, may collect and process personal data concerning you.

We are committed to respecting the privacy rules of prospects and visitors to our sites: website, mobile site, online shop and mobile applications. All personal data processing carried out as part of the accessible services complies with applicable local data protection regulations, in particular the provisions of the French "Informatique et Libertés" law of 6 January 1978 as amended and the General Data Protection Regulation (EU Regulation 2016/679) or "GDPR".

1 - What are our commitments regarding the protection of personal data?

SAS GUSTAVE undertakes to guarantee a high level of protection for the personal data of its customers, prospects, users of its sites, and any other person whose personal data it processes.

SAS GUSTAVE undertakes to comply with the regulations applicable to all the personal data processing it carries out:

— Your personal data is processed lawfully, fairly and transparently;

— Your personal data is collected for specified, explicit and legitimate purposes, and is not further processed in a manner incompatible with those purposes;

— Your personal data is kept in an adequate, relevant manner and limited to what is necessary in relation to the purposes for which it is processed;

— Your personal data is accurate, kept up to date, and every reasonable measure is taken to ensure that inaccurate data, having regard to the purposes for which it is processed, is erased or rectified without delay.

SAS GUSTAVE implements appropriate technical and organizational measures to guarantee a level of security appropriate to the risk inherent in its processing operations, to meet regulatory requirements and to protect the rights and data of data subjects from the design stage of processing operations.

Furthermore, SAS GUSTAVE contractually imposes the same level of personal data protection on its subcontractors (service providers, suppliers, etc.).

2 - What personal data do we collect?

A - Depending on the purpose of collection

The personal data we collect varies depending on the purpose of collection and the Service we provide to you.

Generally, we may directly collect the following categories of personal data:

a) personal contact details, such as your name, first name, e-mail address, postal address and phone number(s);

b) the credentials used to access your online account, i.e. username and password. This is necessary for us to create a personal user account;

c) exchanges with us, which may include details of conversations via chat or customer service;

d) demographic information, such as your age, gender and lifestyle preferences (including your favorite products and your interest in them);

e) browsing history, such as pages visited, date of visit, location during the visit, or IP address;

f) payment information when a purchase or booking is made on one of our sites, online shops, or applications. The invoice is generally issued in your name, with your billing address and payment details such as your credit card or bank account;

We may also collect personal data concerning you indirectly when you share content on social networks, websites, shops or applications relating to our products and services, or when responding to our posts and promotional announcements on social networks.

B - Personal data concerning minors

SAS GUSTAVE does not collect or process personal data relating to children under 18 without the prior consent of parents or holders of parental responsibility.

If personal data concerning children is collected via our sites, parents or holders of parental authority may object by contacting us at the address given at the bottom of this page.

3 - How is personal data collected?

A - Means of collecting your data

As part of our relationship, you may communicate your personal data to us by various means, in particular on our sites, when browsing, making purchases, bookings, filling in the various collection forms, subscribing to the e-newsletter, creating an account, submitting an application, posting comments on our social media pages, making any contact with our establishment, or transmitting your personal data to us in any other way.

B - IP address

An IP address is a series of numbers automatically assigned to your computer by your internet service provider each time you connect. Each time you make a request on the site, our servers record a trace of your visit. We collect IP addresses in order to analyze trends on the site. We do not transmit any information that would allow you to be identified, which means your session will be logged but will remain anonymous to us. We may use your IP address in cooperation with your internet service provider to identify you where we need to apply the terms of use to protect our services, customers, or comply with applicable laws.

C - Cookies

In order to constantly improve the quality of the services offered on our sites and their suitability to your expectations, SAS GUSTAVE may use "cookies", text files used to identify your device when you connect to one of our services. Placing a cookie or tracker on your device (computer, tablet, smartphone, etc.) allows SAS GUSTAVE to collect information and personal data, depending on your device's settings.

Types of cookies used:

a) Cookies essential for using the site. They allow you to use the site's main features, such as purchasing or booking services for example. If you disable cookies, you will no longer be able to benefit from these features. The information retained cannot be used for commercial purposes.

b) Site performance cookies. These allow us to optimize our website and detect any technical problems you may encounter. They allow us to gather information about how you use the site. The information retained cannot be used for commercial purposes.

c) Functionality cookies. These cookies allow the site to remember choices you have made (such as your username, chosen language or region) and provide more accurate, personalized features.

d) Advertising and marketing cookies. These cookies collect information about your internet browsing habits in order to offer you advertisements tailored to your interests.

e) Cookies from third-party websites and social networks. Our website contains links and/or content linking to other sites and social networks, and we do not know what cookies are used by these third parties.

D - Respect for your privacy

We are committed to protecting your privacy and respect the following two principles: we do not associate any information that would allow you to be directly and personally identified with your cookies; we do not provide any personal information to advertisers or third-party sites that display our ads based on your interests.

For more information on how cookies and targeted advertising work, you can visit the CNIL website: https://www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser.

E - Links to third-party sites

Our sites may contain links redirecting to third-party websites. We disclaim any responsibility for the collection, use, management, sharing or disclosure of data and information by these third parties. We recommend that you read the privacy policies of these websites before submitting any personal information.

4 - What is the data collected used for?

Your data is mainly used for booking and purchasing purposes, prospecting, loyalty programs, promotional activities, commercial information, satisfaction surveys, organizing prize draws, developing new services and products, statistical studies, recruitment, after-sales service, and processing your requests and/or complaints.

More specifically, your data is used to enable you to benefit from all the services available (creating an account, e-newsletter, booking management, assistance and complaints, loyalty program management), to allow you to browse our sites, to better match our offers to your interests, and to facilitate administrative formalities relating to booking and purchasing.

5 - How long is your data kept?

SAS GUSTAVE undertakes to keep your personal data for a period not exceeding that necessary for the purposes for which it is processed, taking into account applicable legal provisions and CNIL recommendations.

6 - Who may have access to your personal data?

A - Recipients of your data

The data collected may be communicated to our internal staff, or to our related service providers (subcontractors, suppliers, banks), as part of the fulfillment of all or part of the services referred to above. SAS GUSTAVE requires its service providers to implement strict confidentiality and data protection measures.

B - Data transfers outside the European Union

Personal data may be processed outside the European Economic Area (EEA). If so, SAS GUSTAVE will do everything possible to ensure that this international data transfer has an adequate level of security and guarantees.

7 - How to exercise your rights?

In accordance with applicable data protection regulations, you may, at any time, exercise your rights of access, rectification, deletion of data concerning you, as well as your rights to restriction and objection to processing and to the portability of your personal data.

You also have the legal right to define guidelines regarding the fate of your personal data after your death. Any person who was a minor at the time their personal data was collected may obtain its deletion as soon as possible.

These rights may be exercised by mail to the following address: SAS GUSTAVE, 2 RUE DE LA FECHT, 68000 COLMAR, FRANCE — reservation@hotel-gustave.fr

Please accompany your request with the information necessary for your identification (surname, first name, e-mail) as well as any other information necessary to confirm your identity. You also have the right to lodge a complaint with the French Data Protection Authority (CNIL) in the event of a breach of applicable data protection regulations.

8 - IT security / Securing transactions

Ensuring the security and confidentiality of the personal data you entrust to us is a priority for SAS GUSTAVE. We implement all useful technical and organizational measures to preserve the security of your personal data and prevent any destruction, loss, alteration, disclosure, intrusion or unauthorized access to this data.

We offer you a secure online payment system using the latest technology, as well as a fraud detection system for credit card payments.

We invite you not to disclose your passwords to third parties, to systematically log out of your profile, and to close your browser window at the end of your work session, particularly if you access the internet from a computer shared with other people.

9 - Contact us

For any further questions regarding this policy or how SAS GUSTAVE processes your personal data, please contact us at: reservation@hotel-gustave.fr

10 - Changes to this statement

SAS GUSTAVE reserves the right to adapt its personal data protection policy. When we make substantial changes to this Statement, we will publish a link to the Statement on our site's homepage.

11 - Objection to telephone solicitation

Users may register on the telephone solicitation opt-out list by visiting the following link: https://www.bloctel.gouv.fr/